GENERAL TERMS AND CONDITIONS, OTE BRANDS AB
1. General Terms
OTE applies both the Sale of Goods Act (1990:931) and the Distance and Doorstep Sales Act. To place an order, the customer must be an adult, 18 years old. The term "customer" refers to both an individual and/or a company.
2. Order
Orders for OTE's products can be made via customer service phone: 031-286 555, or via email: order@ote.se. (If you have been given a dedicated e-commerce site, it should be used.) Incoming orders are confirmed with a written order confirmation via email. An order is binding on OTE's part only after the customer has received the order confirmation. OTE reserves the right to refuse a customer purchase. All orders are considered binding. If you have placed an order by mistake, you must contact us immediately. If a product is out of stock, we will backorder it. When we receive the backordered item, we will send it to you. If you do not want the backordered item, you can always contact OTE to cancel it.
3. Prices
All prices are stated excluding Swedish VAT, which is currently 25%, and are stated in Swedish kronor. OTE reserves the right to VAT increases and other price changes beyond our control. Shipping and any cash on delivery or invoice fees will be added.
4. Payment
You can also choose to shop on invoice. Shop today and pay within 45 days. Please provide the invoice number when making payment. In case of delayed/non-payment, a late payment interest will be charged according to the Interest Act.
5. Delivery Time
Normal delivery time is 3-7 business days. Deviations may occur. In such cases, we will contact the customer. OTE cannot be held responsible for delivering a sold-out or discontinued product.
6. Delivery Delay
If a delivery delay occurs for any reason, we will contact you. We will, of course, do everything we can to deliver your order as quickly as possible. As a customer, you have the right to cancel the purchase in the event of a significant delivery delay. Situations may arise that make it impossible for us to complete an order, for example, if our suppliers cannot fulfill their commitments to us. OTE reserves the right to disclaim compensation to the customer in such situations or in the event of a delivery delay. Important! In rare cases, mail can lose letters and packages. We do not replace these.
7. Shipping
Weight-based cost is applied to all orders.
8. Warranty
We want all our customers to be 100% satisfied with their purchase. If you have a problem with a product, contact us. Normally, the customer is responsible for shipping costs to the service center. The invoice for the paid item serves as the warranty certificate. Therefore, always save the invoice during the warranty period!
9. Return Policy / Right of Withdrawal
OTE applies the Distance and Doorstep Sales Act. This means that you, as a customer, have the right to a 14-day return policy without special reason. The item must be returned in unchanged condition and in the original packaging. OTE reserves the right to charge the customer if something is missing. The customer is responsible for return shipping costs. Returns sent cash on delivery will not be redeemed. Contact us before returning the product. As soon as we have received the item, your money will be refunded. The products must be unused, in their original condition, with all labels, accessories, and packaging included. Certain products may be non-returnable or have specific conditions for return (e.g., perishable goods, custom-made products, printed products). -Return Process: To initiate a return, customers must contact our customer support team within the specified return period. Customer support will guide customers through the return process and provide a return authorization number (RA#) if required. The customer may be asked to complete a return request or provide relevant order details for efficient handling. -Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped, damaged item). We recommend that customers use a reliable shipping method with tracking and insurance for their return shipments. The customer should securely package the item to prevent damage during transportation. -Refund or Exchange: Once the returned item has been received and inspected, we will process the refund or exchange. Refunds will be made to the original payment method or as a credit, based on the customer's preference. Exchanges are subject to product availability. If the desired item is out of stock, a refund or alternative solution will be offered. -Return Fees: We do not charge return fees for eligible returns. However, we reserve the right to charge return fees under specific circumstances (e.g., excessive returns, damage to the returned item).
10. Complaints
OTE applies the Sale of Goods Act (1990:931) for complaints. Therefore, we undertake to replace faulty or defective products at no extra cost. Always report visible defects or packaging damage to the carrier that may have affected the condition of the item you ordered. In such cases, make a complaint to the carrier directly or at the delivery point and ask them to return the package to OTE and write the reason for the return on the package. Then email order@ote.se to inform us of the complaint. -Damaged or Incorrect Items: In the case of damaged or incorrect items received, customers should notify us within 48 hours of delivery. We may request supporting documentation (e.g., photos of the damaged item) to process the return or replacement. -Exceptions and Special Cases: Any exceptions to the standard return policy for specific products or circumstances should be clearly communicated on the product page or during the checkout process.
11. GDPR
When you shop from an online store, either ours or someone else's, you provide information about yourself. This includes your address, email address, and what you buy. Here we describe how we handle your personal data. The basis of everything we do is to treat our customers the way we ourselves want to be treated, always. This also applies to information. We hope you feel secure with how we handle your personal data and want to continue shopping with us. -Your Rights: The General Data Protection Regulation (GDPR) is an EU regulation that governs how we may process personal data. It replaces the Personal Data Act (PUL) as of May 25, 2018. You can read more about the law and your rights on the Swedish Data Protection Authority's website. -Summary of Our Data Handling: We collect as little information as possible. The information we collect is necessary to fulfill our commitment to you (deliver the item you ordered) and for you to fulfill your commitment to us (e.g., pay for your order). If you want to order on invoice, our partner Svea needs your personal number. Only then can you have your goods sent home on invoice. When you pay by card, you must provide your credit card number. This happens via a secure and encrypted server, and DIBS handles card payments for us. We never share your card details. In addition, we obviously need to know which products you order, as well as your email address and phone number to contact you with delivery notifications, changed information, or similar to offer you the best possible service. (This applies only to B2C sales, business sales occur via different channels)
-How We Use This Information: We use the information to process your order. We use your email address and phone number to send you information about your order that is on its way. -Why We Save Your Information: We save information for technical accounting reasons. We need to be able to report data to the tax authority. We also save information to offer you the best possible service even after your purchase. -Remove Your Information From Our Database: If you want to be removed from our database as a customer, it is always possible to contact us. You have the right to be removed from our email newsletters, from Visma as a customer, and from Dynamic Web & Jetshop databases. More information about this is available below. The other information we save is only as a basis for the financial transaction and is retained for legal reasons and therefore cannot be deleted. If you have any questions, contact us at ote@ote.se.
12. Reservation
OTE reserves the right to errors in the content and price list on the website.