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Find answers to frequently asked questions

Common Questions

When you wear workwear to perform your daily duties, for you to work effectively, it’s essential that they fit well. Work clothing that is too tight won’t allow you to move freely, slowing down how you operate while coveralls that are too loose can be dangerous when they catch on equipment or encumber your activities. Additionally, whether they rip because they have no give or become torn because excess material gets in the way, the wrong size of overalls can also lead to damage and unwanted expense.

We have a dedicated team tthat is commited to customer satisfaction and goes the extra mile in meeting your needs. We are positiv that this approach can help build strong customer relationships and foster a positive shopping experience.

The warranty covers only manufacturing defects. These are defects which have been made during the production of the products. An example of this would be incorrect stitching or missing parts. These defects will usually be obvious to the wearer within a very short time period. The warranty does not cover wear-and-tear. Wear-and-tear is damage that occurs through the use of the garment. An example of this would be holes, broken stitching and tears. All workwear will ultimately break due to wear-and-tear, so we are unable to replace in these instances.

Ordering and payment

Besides the products that we have available in the online e-commerce we have thousands of other products in the range of clothing, shoes, gloves and merchandise that is available for ordering. If you don´t find what you are looking for in the e-commerce just reach out to us by phone or email and we will handle your request. 

We offer customers the option to pay with an invoice on a 30-day term. Meaning that you will first pay after the delivery is made.

  1. Checkout Process: During the checkout process on your e-commerce platform, customers can select the "Pay with Invoice" option.
  2. Order Confirmation: Once the order is placed, customers receive an order confirmation email that includes the details of their purchase, as well as the invoice amount and payment terms.
  3. Invoice Generation: Your billing system generates an invoice with the necessary information, such as the customer's name, billing address, invoice number, itemized list of purchased products, total amount due, and the payment due date (30 days from the date of the invoice).
  4. Invoice Delivery: Send the invoice to the customer via email or physical mail, depending on the customer's preference and the available communication channels.
  5. Payment Reminders: As the payment due date approaches, you can send reminders to the customer to ensure timely payment. These reminders can be automated through your billing system.
  6. Payment Collection: Customers can make the payment via various methods, such as bank transfer, online payment platforms, or by sending a check. Include the necessary payment instructions and details on the invoice itself.
  7. Payment Confirmation and Fulfillment: Once the payment is received, confirm the payment with the customer and proceed with the order fulfillment process, including shipping the products to the customer.

Yes, our system complies to SSL. this ensure that your e-commerce platform is equipped with secure payment gateways that protect sensitive customer information. Implementing SSL certificates and complying with PCI-DSS (Payment Card Industry Data Security Standard) requirements can help ensure secure transactions.


We offert 3 delivery options: 

  1. Collect by your self at our warehouse in Gothenburg
  2. Normal delivery via DHL, aprox 2 days
  3. Express delivey via UPS Express, 24 hours service

The time it takes to receive your order can vary depending on several factors, including the following:

  1. Processing Time: This is the time it takes for the seller to prepare and package your order for shipment. It typically involves picking the items from the inventory, quality checks, and packaging. Processing time can vary depending on the seller and the specific products ordered. It's often mentioned on the product page or during the checkout process.
  2. Shipping Time: Shipping time refers to the duration it takes for the package to reach you once it has been handed over to the shipping carrier. Shipping time depends on the shipping method chosen, the distance between the seller and your location, and any potential delays caused by customs or unforeseen circumstances.
  3. Delivery Method: The shipping method you choose can impact the delivery time. Options such as standard shipping, express shipping, or overnight shipping offer different delivery timeframes. Express shipping generally arrives faster but may be more expensive.
  4. Stock Availability: If the items you ordered are readily available in the seller's inventory, the processing time is typically shorter. However, if the products are out of stock or need to be specially sourced, it may take longer for the seller to fulfill your order.
  5. Location: The shipping distance between the seller and your location affects the overall delivery time. International shipments generally take longer than domestic ones due to customs clearance and longer transit distances.

The transportation costs for your order can vary depending on several factors. Here are some common factors that can influence transport costs:

  1. Shipping Method: The shipping method you choose will impact the cost. Different shipping methods, such as standard shipping, express shipping, or overnight shipping, have varying price points. Faster shipping options tend to be more expensive.
  2. Package Weight and Size: The weight and dimensions of your package can affect the transportation cost. Carriers often have weight and size restrictions, and shipping larger or heavier packages may incur additional charges.
  3. Distance: The shipping distance between the seller and your location plays a role in determining transport costs. Longer distances usually result in higher shipping fees.
  4. Destination Country: If your order is being shipped internationally, the destination country can impact the transportation costs. Different countries have varying import/export regulations, customs fees, and taxes that may be added to the shipping cost.
  5. Order Value: We offer free or discounted shipping for orders that meet a value over 3000 sek. 



  1. Products must be returned within 14 days from the date of delivery.
    Products must be unused, in their original condition, with all tags, accessories, and packaging included.
    Some products may be non-returnable or have specific conditions for return (e.g., perishable items, custom-made products, printed products).
  2. Return Process:
    To initiate a return, customers must contact our customer support team within the specified return timeframe.
    Customer support will guide customers through the return process and provide a return authorization number (RA#) if required.
    Customers may be asked to fill out a return request form or provide relevant order details for efficient processing.
  3. Return Shipping:
    Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend customers use a reliable shipping method with tracking and insurance for their return shipments.Customers should securely package the item to prevent damage during transit.
  4. Refunds or Exchanges:
    Once the returned item is received and inspected, we will process the refund or exchange. Refunds will be issued to the original payment method or as store credit, based on customer preference. Exchanges are subject to product availability. If the desired item is out of stock, a refund or alternative solution will be offered.
  5. Restocking Fees:
    We do not charge restocking fees for eligible returns. However, we reserve the right to charge restocking fees under specific circumstances (e.g., excessive returns, damage to the returned item).
  6. Damaged or Incorrect Items:
    In the case of damaged or incorrect items received, customers should notify us within 48 hours of delivery. We may request supporting documentation (e.g., photos of the damaged item) to process the return or replacement.
  7. Exceptions and Special Cases:
    Any exceptions to the standard return policy for specific products or circumstances should be clearly communicated on the product page or during the checkout process.

If you’ve already sent your return back to us, you can track its progress using your tracking number. Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.

If your return is showing as delivered...
It can take up to 10 days for your return to reach us and be processed. If your return is showing as delivered back to OTE BRANDS and you’ve not had an update, please allow an additional 48 hours for our warehouse to process your return.   

As soon as your return has been processed, we‘ll send you an email 

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